Terms and conditions - 27.06.2022

Shopping without risks

Royal-Flags.com is a service of the company

MaxFlags GmbH
Lünener Straße 23B
D-59192 Bergkamen
(hereinafter referred to as shop operator)

See the legal notice for further details on the shop operator.

Scope of application

These terms and conditions of sale apply to the business relationship between the shop operator and the customer.

Contracting parties

The purchase agreement is concluded with the shop operator. You may contact our customer service department with questions and complaints on weekdays from 12:00 to 16:00 on +49 2307 - 719 989 310 or by Email to sales@royal-flags.co.uk.

Conclusion of contract

The contractual language is English.

If you submit an order for goods via this site by clicking 'Buy Now', your order is an offer to us to buy the goods on our website. We will acknowledge receipt of your order by sending you an automatically generated Email accepting your order. With this Email the contract will be concluded.

The contract will relate only to those specific goods which are referred to in our Email confirming our acceptance of your order. You should read and check the details in this Email to ensure that they are correct.

If the details in the Email confirming your order are not correct, or if you are not satisfied with the details in the Email, please contact us at sales@royal-flags.co.uk.

We store the contract's content and will send you the details of your order as well as our general terms via Email. The general terms can be found here at all times. The actual order data are not available on the internet for security and privacy reasons.

Prices, payment information & retention of title

All prices are inclusive of VAT and exclusive a flat rate for shipping depending on the shipping country (from 5,90 € within the EU).

Deliveries to countries outside of the European Union may be subject to taxes, customs duties and import fees levied by the destination country. The recipient of the delivery is the importer of record in the destination country and is responsible for all import fees.

The invoice amount may be paid via Amazon Pay, bank transfer, credit/debit card or PayPal. Unless otherwise agreed, the invoice amount must be paid without any deductions within seven days of the invoice being issued. If you are paying by Amazon Pay, credit/debit card or PayPal, your account will be debited when we confirm the order.

The delivered goods remain our property until payment has been received in full.


We deliver with the postal service, DHL or UPS. The delivery time is 5-10 business days within the European Union (5-15 business days for international deliveries to all other countries).

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us

MaxFlags GmbH
Lünener Straße 23B
D-59192 Bergkamen
Fax : +49 2307 - 719 989 290
eMail : sales@royal-flags.co.uk

of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail).
You may use our cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than

  • (a) 14 days after the day we receive back from you any goods supplied, or
  • (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
  • (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us,without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


The statutory warranty regulations apply.