Frequently asked questions
Below, we have compiled the most frequently asked questions received by our customer services department.
Is shipping on account possible?
Unfortunately, we currently do not offer shipping on account.
How long does delivery take?
The delivery time within the European Union is 5-10 business days after receipt of payment (for foreign deliveries it is 5-15 business days). If you order by 14:30 on business days, we will ship on the same day.
Do you offer express delivery?
Currently we do not offer guaranteed next business day delivery. In most cases, costly express delivery is not necessary. We ship all orders on business days until 14:30 the same day. You will receive small
orders by letter post. 93% of all letters are delivered within 5-10 business days. Larger orders will be sent as a package by DHL or UPS. Parcels are generally out for delivery for up to 5-7 business days.
Can you provide me with a written offer?
It depends on your request. If you require an offer for products from our online shop, then unfortunately we are unable to provide this. The stock changes every 15 minutes and the prices are only valid when
purchased through the online shop. If you require a printed document for submission, we recommend adding all products to the shopping cart and then printing the shopping cart.
For products that are not listed in our online shop, we will be happy to make you an offer. At the moment, however, we are only offering Hand Waving Flags PRO 2x3 ft as
custom-made products. For more information, please visit our Hand Waving Flags PRO 2x3 ft category.
Do you grant reseller discounts or other discounts?
We do not grant regular reseller discounts. By default, however, you receive automatic quantity discounts on the item prices in the shopping cart.
- For 2 or more products you get 2% discount
- For 5 or more products you get 5% discount
- For 10 or more products you get 10% discount
For orders over 200 €, shipping is free of charge. For an additional one-off discount of 10%, please subscribe to our newsletter.
May I use your images and photos for my own purposes?
Unfortunately, no. Click here for detailed information about our images.
Take advantage of savings
All flags at a lower price: Subscribe to our newsletter, and you will immediately receive your personal voucher by email.
It is even easier and more convenient to receive our automatic bulk discounts in the shopping cart for orders of two or more items. Details about our bulk discounts can be found on the product detail pages in the bulk discounts tab.
We also deliver orders with a value of over 200 € free of shipping costs.
Who we are
Royal-Flags is a website of the company MaxFlags GmbH. MaxFlags GmbH was founded in 2012 and is today one of the largest distributors and manufacturers of flags. Almost every flag of the world is stored in 200 square metres of space in a wide variety of designs and sizes. Here you can learn more about us.
If you require any further assistance about how the shop works, please write an Email to us. Click here for customer service.
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